PRIVACY POLICY

MOTORCARS OF CLEVELAND INC.

Effective Date: October 13, 2026
Website: www.mcofcleveland.com

At Motorcars of Cleveland Inc., we value your trust and are committed to protecting your personal information. Whether you are browsing our inventory, applying for financing, scheduling a test drive, or purchasing a vehicle, we strive to maintain the privacy, security, and confidentiality of the information you share with us.

This Privacy Policy explains how we collect, use, share, and safeguard personal information through our website, dealership operations, and related services.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

• Full name

• Mailing and residential address

• Email address

• Telephone number

• Date of birth

• Driver's license information

• Employment and income information

Financial and Credit Information

When you apply for vehicle financing or related services, we may collect information including:

• Social Security number

• Credit application information

• Employment history and income

• Credit history and creditworthiness

• Financial institution information

• Financing and vehicle purchase details

Vehicle and Transaction Information

• Vehicle preferences and inquiries

• Vehicle identification numbers (VINs)

• Trade-in vehicle information

• Purchase and financing history

• Service and warranty records

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages visited and browsing activity

• Cookies and similar tracking technologies

• Website interactions and referral sources

2. HOW WE USE YOUR INFORMATION

Motorcars of Cleveland may use collected information to:

• Respond to vehicle inquiries and customer requests.

• Process credit applications and financing requests.

• Assist customers with vehicle purchases, trade-ins, and financing options.

• Schedule appointments, test drives, and dealership visits.

• Provide customer support, warranty information, and service updates.

• Communicate regarding transactions, account information, and requested services.

• Improve our website, inventory presentation, and customer experience.

• Send promotional communications where permitted by applicable law and customer preferences.

• Prevent fraud, protect our business, and comply with legal obligations.

3. FINANCING AND THIRD-PARTY LENDING PARTNERS

Motorcars of Cleveland works with third-party financial institutions, credit unions, financing companies, and automotive lending partners to assist customers in obtaining vehicle financing.

When you submit a financing application, your information may be shared with participating lenders, credit reporting agencies, financing platforms, and service providers as necessary to evaluate and process your request, subject to applicable law.

Our website may integrate financing tools and services, including Capital One Auto Navigator and other third-party automotive financing platforms.

These providers may collect or process information under their own privacy policies and terms of service.

Submitting an application does not guarantee financing approval. Credit decisions are subject to lender requirements and applicable terms.

4. INFORMATION SHARING AND DISCLOSURE

We may disclose personal information to:

• Financial institutions and lending partners.

• Credit reporting agencies and financing processors.

• Automotive technology and dealership management providers.

• Payment processing and transaction service providers.

• Website hosting, analytics, and marketing service providers.

• Warranty administrators and vehicle-related service providers.

• Government agencies, regulators, and law enforcement when required or permitted by law.

• Professional advisers and other parties involved in legitimate business transactions.

We do not sell customer personal information to unrelated third parties in exchange for money.

Certain advertising or analytics technologies may constitute sharing or targeted advertising under applicable privacy laws. Where required, we provide applicable consumer choices.

5. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor interactions, measure advertising effectiveness, and enhance the shopping experience.

You may manage certain cookie preferences through your browser settings or any privacy controls made available on our website.

Disabling certain technologies may affect website functionality.

6. TEXT MESSAGES, EMAILS, AND CUSTOMER COMMUNICATIONS

By providing your contact information, you may receive communications relating to your inquiries, appointments, financing applications, purchases, or other requested dealership services.

Where you separately consent to receive promotional text messages or emails, we may send information about inventory updates, dealership promotions, special offers, and events.

SMS Communications:

• Marketing text messages are sent only where the required consent has been obtained.

• Consent to receive marketing text messages is not a condition of purchasing a vehicle or obtaining financing.

• Message frequency may vary.

• Message and data rates may apply.

• Reply STOP to opt out of text messages.

• Reply HELP for assistance.

Mobile Information Privacy: Mobile phone numbers, SMS opt-in consent, and related consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to deliver authorized messaging services.

You may unsubscribe from marketing emails using the unsubscribe instructions provided in those communications.

7. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Access to sensitive customer information is limited to authorized individuals and service providers with legitimate business needs.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.

8. INFORMATION RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain required business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary based on the type of information and applicable legal requirements.

9. YOUR PRIVACY CHOICES

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also request to update your contact preferences or opt out of promotional communications.

Certain information may need to be retained to satisfy financial, regulatory, contractual, or legal requirements.

To submit a privacy-related request, please contact our dealership using the information provided below.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, financing applications, vehicle history providers, payment processors, and other external services.

Motorcars of Cleveland is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review the privacy policies of any external services they use.

11. CHILDREN'S PRIVACY

Our website and dealership services are intended for individuals seeking automotive products and services and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it as required by law.

12. FINANCIAL PRIVACY NOTICE

Certain financial information collected in connection with financing applications and vehicle transactions may be subject to additional federal and state privacy requirements, including the Gramm-Leach-Bliley Act and applicable implementing regulations.

Where required, Motorcars of Cleveland will provide a separate financial privacy notice explaining its practices regarding nonpublic personal financial information and any applicable consumer rights.

This website Privacy Policy does not replace any legally required financial privacy notice.

13. CHANGES TO THIS PRIVACY POLICY

Motorcars of Cleveland reserves the right to update this Privacy Policy periodically to reflect changes in business practices, technology, applicable laws, or regulatory requirements.

Any updates will be posted on this page with a revised effective date.

Continued use of our website following an update is subject to the revised policy, to the extent permitted by applicable law.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy or how your information is handled, please contact us.

MOTORCARS OF CLEVELAND INC.
15200 Lorain Avenue
Cleveland, Ohio 44111

Phone: (216) 899-3000
Email: Mark@mcofcleveland.com
Website: https://www.mcofcleveland.com

© 2026 Motorcars of Cleveland Inc. All Rights Reserved.